Exchange Policy

Shipping
Please allow 2-3 business days for order processing and 1-7 business days for transit times within Canada. Once your parcel is accepted by the shipping courier, we have no control over shipping delays that may occur.

Holiday Exchange Policy
Exchange or store credit onto a gift card only on regular priced items. No refunds. No exceptions. Exchanges must be received and processed on or before January 22nd, 2025. Sale items are final sale. No exchanges on sale items, no exceptions.

Exchange Policy
Unworn items with original tags attached are eligible for an exchange within 14 days of purchase. Items must be in the original condition received and with original packaging to be eligible for exchange. Only regular priced items may be exchanged and sale items are a final sale. Exceptions include headwear (hats, toques, beanies), custom orders, drinkware or specialty release items - these items are a final sale. Custom orders and speciality items are a final sale. Pre order items are available for exchange only and cannot be canceled as the item and size has been specifically ordered for the customer on top of our regular stock arriving. 

Shipping Policy for Online Order Exchanges
Customers are responsible for the shipping cost of sending your item(s) to us for exchange. Shipping costs are non-refundable. Please note, your exchanged will be processed for the order total, minus shipping costs. Depending on where you live, the time it may take for your exchanged product to reach us, may vary. Please use a trackable shipping service with shipping insurance. We cannot guarantee that we will receive your returned item. Our retail partners do not accept online order returns or exchanges. 

Contact Us
Please email us at info@northflag.com if you have an eligible item you wish to exchange.

Exchanges Shipping Address
North Flag
162-2025 Corydon Avenue
Suite 287
Winnipeg, Manitoba
R3P 0N5